Warranty Information
Our commitment to quality and precision.
Every FYW USA watch is curated to meet the highest standards of materials and workmanship. In the unlikely event that something goes wrong, don't worry, FYW USA covers any defects in parts or workmanship for two full years from your date of purchase.
During the warranty period, FYW USA will repair any defects free of charge. If we can't repair the defect, we will replace your watch with either the exact same or a substantially similar model.
Your FYW USA 2-year warranty does not cover normal wear and tear, damage resulting from abnormal use or accidents, or any repairs or alterations of the watch by a person other than FYW USA or a FYW USA authorized repair center.
To access your warranty, please have your proof of sale and contact your original FYW USA authorized dealer. If your watch was purchased directly from fyw-usa.com please contact us for instructions on packaging and shipping your watch to us for repair/replacement. Please DO NOT send your watch to FYW USA without first receiving a return authorization and instructions from us.
Note: As the sapphire glass mirror is a delicate component, damages caused by the customer are not covered under warranty, except for cases involving defective glass.
If you have any questions during use, you can contact us, we will give you a satisfactory answer within 8 hours.